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Belgrade Apartments | Terms & Conditions

Beo Apartments® is a division of DTA Limited a registered private limited company in Serbia. These are our own general Terms & Conditions, which covers general payment and booking terms. By using the beo-apartments website, you agree to accept our terms and conditions stated below.

Prices & Payment

All rates are inclusive of Value Added Tax & Service.
Payments can be made via wire / swift transfer, by credit card (via moneybookers) or in cash.

If payment is arranged via a Bank Transfer or via moneybookers , the customer will be responsible for any additional bank fees incurred. Please request our bank details through our reservations team.

Booking

Booking should be made online.

A Booking Confirmation is automatically emailed or faxed upon receipt of the deposit. It will include all necessary contact details and apartment directions.

The booking cannot be guaranteed until payment of deposit has been received.

Deposits & Final Payment

On making a booking for an apartment guests are required to pay a deposit of 20 % (which is part of the total rent) to secure the apartment.

If payment is made via wire/swift transfer we allow 3-5 days to receive money.

An additional security deposit may be required for some apartments protection against unforeseen damage to the property and/or its contents, or any extra charges.

Check-In / Check-Out Times

Check-in time is usually 12:00pm with check-out time around 11:00am. Should guests require an early or immediate check-in on arrival, it is recommended that reservations are made from the previous night.

Key Collection

We require guest arrival and departure details, in order to advise the Apartment Provider of when to expect guests. The keys will be handed to you on arrival by apartment provider or by his/her representative.

Cancellations / Amendments

If you want to cancel your booking for Belgrade accommodation, you must do so in writing or by email. Cancellations made directly with apartments will not be effective.

If you cancel your booking outside 30 days prior to arrival you will get a full refund deducted for 15 EUR which will cover our processing fee.

If you cancel your booking inside 29 days to the date of arrival we will keep your 20% deposit.

No refund will be made for the unused portion of your stay or for non-arrival which is classified as a NO SHOW.

 

Number of Guests

The number of persons using the Apartment must not exceed the maximum number of Adults & Children stated on the Booking Form. Beo Apartments or the apartment provider is entitled to ask the Guest to leave if this condition is broken and this will be treated as a cancellation by the Guest and Cancellation Penalties will apply together with retention of any payment made for the time the Apartment has been occupied by the Guest.

Liability / Indemnity

Beo Apartments® acts as an agent and not as a principal for the apartments. We cannot be held liable or accept any responsibility for any dissatisfaction that the guest may have with the apartments, although we will do our best to assist or relocate the guests, if necessary.

We reserve the right to amend prices or to change accommodation without notice due to circumstances beyond our control. 

Beo Apartments® takes all reasonable care to ensure that the information supplied on the website is accurate. However, we cannot guarantee its accuracy and we reserve the right to change this information at any time.

Beo Apartments® makes no representations or warranties of any kind with respect to the website or the content contained on it, including any text, graphic, advertisement, link or other item. Furthermore, neither Beo Apartments® nor any contributor to its website make any representation or gives any warranty, condition, undertaking or term either expressed or implied as to the condition, quality, performance, accuracy for purpose of the content contained on the website or that such content will be accurate, up to date, uninterrupted or error free.

Save in respect of liability for death or personal injury arising out of negligence or for fraudulent misrepresentation, we and all contributors to the website hereby disclaim to the fullest extent permitted by law all liability for any loss or damage including any consequential or indirect loss or damage incurred by the guest, whether arising in contract or otherwise.

Beo Apartments® shall not be liable for the loss of or damage to any Property or Valuables belonging to a Guest staying with any of their apartment providers. Guests must report any loss of or damage to their Property and Valuables immediately on discovery to the management of the apartment block or to other appropriate staff members or by phoning the contact number of their housekeeper, and should make themselves available to assist with any reports made to the police.

Customer Misbehaviour

If you behave inappropriately and cause offence, danger or damage or risk of danger or damage to any person or property, we, or our suppliers may cancel your accommodation. In this event, our and our suppliers' responsibility will cease immediately and you will not be entitled to any refund, reimbursement or compensation. Furthermore, you will be liable to reimburse us for any expenses we incur as a result of such termination.


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